Terms and conditions

Who these terms are with

This site is operated by Im Rasasi Perfumes Trading LLC, a limited liability company registered in the United Arab Emirates; write to hello@imrasasi.com for our full registered address and we will send it. In these terms, "we" and "us" mean that company, and "you" mean the person placing an order or using the site.

By placing an order you accept these terms. If you do not accept them, do not place an order.

Who may order

You must be at least 18 years old and able to enter a contract. You must give a delivery address in one of the twelve markets we serve and a telephone number the courier can reach, because delivery and payment both depend on reaching you.

Prices

Each market is priced in its own currency, and the price you pay is the one shown at checkout for the market you are shopping in. Prices include applicable taxes unless the checkout says otherwise, and delivery is charged separately and shown before you confirm.

We may change a price at any time. A change never affects an order already confirmed. If a price is wrong through an obvious error, we will tell you before dispatch and you may confirm the corrected price or cancel at no cost.

How a sale is made

Adding something to your bag is not an order, and confirming at checkout is an offer to buy rather than a concluded sale. We accept your offer when we dispatch the order. Because payment is taken in cash on delivery, the sale is complete when the order is handed to you and paid for.

We may decline or cancel an order before dispatch, and we will tell you why. The usual reasons are:

• —the item is not in stock at the warehouse that serves your market,
• —we cannot reach you on the number given,
• —the delivery address is outside the markets we serve,
• —or the quantity ordered is not a reasonable quantity for personal use.

Payment

Cash on delivery is currently the only method. You pay the courier, in full, in the currency of your market, when the order arrives. We take no card details. An order that is not paid for on delivery is not sold, and it comes back to us.

Delivery

Delivery options, their prices and their timings are on the shipping and returns page, and the option you choose is shown at checkout. Timings are working-day estimates from dispatch, not guarantees, and they do not include delay by a customs authority or by a courier for a reason outside our control.

Risk in the goods passes to you when they are delivered to the address you gave.

Returns and cancellation

You may return an unopened item in its original sealed packaging within 14 days of delivery, and the full procedure is on the shipping and returns page. A perfume whose seal is broken is a used cosmetic product and cannot be returned unless it arrived damaged or is not what you ordered. Nothing in these terms removes a right you have under the law of your own country.

The products

We describe each fragrance as accurately as we can, including its notes, its concentration and its volume. Colour on a screen is not a promise, a fragrance smells different on different people, and a natural ingredient varies between batches. None of that is a fault.

We sell for personal use. We do not supply for resale, and an order that appears to be for resale is one we may decline.

Reviews you write

A review is published only after we have read it, and we may decline one that is abusive, is about something other than the product, contains someone else's personal details, or is not a genuine account of using it.

By submitting a review you let us publish and keep it on this site, with the display name and city you gave, in any of the languages the site is published in. You keep ownership of your words. You can ask us to remove your review at any time by writing to hello@imrasasi.com.

Using this site

The site, its text, its photographs and its artwork are ours or licensed to us, and you may not copy them for commercial use. The Rasasi, I'm Rasasi, Nylaa, Auraa Desire and Rumi names and marks belong to their owners.

You may not attempt to interfere with the site, scrape it at a scale that degrades it for other people, or use it to do anything unlawful.

Accounts

You are responsible for what happens under your account and for keeping your password to yourself. Tell us at hello@imrasasi.com if you think somebody else has used it. You may close your account at any time; closing it does not delete an order already placed, because we must keep the record of a sale.

Our responsibility to you

If we fail to meet these terms, we are responsible for loss you suffer that is a foreseeable result of that failure. We are not responsible for loss that was not foreseeable, for business loss, or for a failure caused by something outside our reasonable control.

Nothing here limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

Changes to these terms

We may change these terms. The version that applies to your order is the one published when you placed it, and the date at the top of this page is written by the system when the page is saved, so it cannot fall out of step with the text.

Law and disputes

These terms are governed by the law of the United Arab Emirates, and the courts of the United Arab Emirates have jurisdiction. If something has gone wrong, please write to hello@imrasasi.com first — most things are settled that way faster than any other.