Updated Nov 8, 2026
Contact us
How to reach a person, what to include, and what happens next.
On this page
About an order
Write to hello@imrasasi.com. Put your order number in the message — it is on the confirmation screen and in your account if you created one — along with the name the order was placed under. With those two things we can find your order at once; without them we usually have to write back and ask, which costs you a day.
About a product
Also hello@imrasasi.com. Tell us which perfume and, if it helps, what you are choosing between. We will tell you what the notes and the concentration are and what we can see in the catalogue. We will not tell you which one will suit you — scent behaves differently on different skin, and a discovery set answers that better than we can.
Buying in quantity
Write to sales@imrasasi.com for corporate gifting, an event, or any order larger than personal use. Include the market you need delivery in and roughly how many units, because both change what is possible.
By telephone
Call +971 55 633 2937. We are on the telephone Sunday to Thursday, 9am to 6pm Gulf Standard Time. A call is the fastest way to deal with a delivery that is happening right now; anything that needs a record — a return, a complaint, a change to an order — is better in writing, so there is something both of us can refer back to.
What we will reply within
We answer within one working day. If it will take longer than that, we say so rather than going quiet.
Three things we cannot do by email:
- Take a payment. Cash on delivery is the only method, and you pay the courier.
- Change an address after an order has been dispatched, though we will always try.
- Accept a return that has not been arranged first — tell us before you send anything, or the parcel cannot be matched to an order.
Our address
Im Rasasi Perfumes Trading LLC, a limited liability company registered in the United Arab Emirates. Ask us for the full registered address at hello@imrasasi.com and we will send it. It is an address for correspondence, not a shop and not a returns address — a return goes to the address we send you when you start one.