Privacy policy

Who we are

This site is operated by Im Rasasi Perfumes Trading LLC, a limited liability company registered in the United Arab Emirates. We are the data controller for everything described below. To reach us about your data, or to ask for our full registered address, write to hello@imrasasi.com.

What we collect

Only what an order or an account needs.

• —When you place an order — your name, delivery address, telephone number and email address, and what you ordered.
• —When you create an account — the same details, kept so you do not have to type them again, along with your order history and any addresses you save.
• —When you write a review — the name you choose to show, the city you say you are in, your rating and your words, and your email address.
• —When you ask to be told about a restock — your email address and which product you asked about.

We do not ask for a date of birth, a gender or a national identity number, and we have no field to put one in.

Payment details

We take none. Cash on delivery is currently the only payment method: you pay the courier when your order arrives, so no card number, expiry date or security code is ever entered on this site or stored by us.

Cookies

This site sets two cookies, and both are needed for it to work at all. There is no cookie banner because there is nothing optional to consent to.

• —_medusa_cart_id — remembers which bag is yours so it survives a page reload. Seven days.
• —_medusa_jwt — keeps you signed in to your account. Seven days.

Both are set so that only the server can read them and only this site can send them. Neither follows you anywhere.

What we do not do

This section is short and it is meant to be. We load no analytics, no tag manager, no advertising pixel and no social tracking script — not on any page of this site. Nobody is building a profile of you here, because there is nothing installed that could.

We also do not sell, rent or share your details with anyone for marketing.

Who else handles your data

Two kinds of company, each doing one job:

• —The courier who delivers your order, who needs your name, address and telephone number to find you.
• —Our hosting providers, who run the servers this site and its database sit on.

Nobody else. There is no payment processor, because the one way to pay is cash on delivery and no card or bank details are ever taken. There is no email or marketing platform, and no analytics provider. If that changes, this list changes with it.

Neither of them is permitted to use your details for anything other than the job we ask of them.

Where your data is kept

In Singapore. Both the database and the servers that render this site run there. If you order from outside Singapore, your details are therefore transferred there in order to fulfil your order, which is the only reason they move at all.

How long we keep it

• —Order records — five years from the end of the tax period it falls in, because an order is also an accounting record.
• —Account details — until you ask us to close your account.
• —Reviews — for as long as the review is published; the email address attached to it for two years.
• —Restock requests — until we have told you, or six months, whichever comes first.

Your rights

You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. Write to hello@imrasasi.com and we will reply within 30 days.

Deleting an account does not delete an order that has already been placed, because we are required to keep the record of a sale.

Complaints

If you are not satisfied with how we have handled your data, tell us first at hello@imrasasi.com. You may also complain to the UAE Data Office. This policy is governed by the law of the United Arab Emirates.

Changes to this policy

If we change how we handle your data, we change this page and the date at the top of it changes with it. That date is written by the system when the page is saved, so it cannot fall out of step with what the page says.